This assure you of the appliance's communication with the Cisco update servers and manifest, and allow you to see the update complete.Įxample of the updater_logs and the anti-spam update success: Mon Aug 18 11:32:55 2014 Info: case verifying applied files You can view the process of the anti-virus updates my running tail updater_logs from the CLI on the ESA. Requesting forced update of Sophos Anti-Virus. A complete update is when the ESA will reach out to the Cisco update servers and pull the complete and most recent IDE, and also will pull the complete and most recent anti-spam or anti-virus engine, and reapply this in the background on your appliance.Įxample of antispamupdate ironport force: > antispamupdate ironport forceĮxample of antivirusupdate force: > antivirusupdate force On the CLI you can force a complete update via the command antispamupdate ironport force or antivirusupdate force. How can you correct this work queue paused event? There are also times if your appliance has had a network interruption, improper reboot, or other service impacting event, that the update process had become stale, or corrupted, and did not complete successfully.Įxample, work queue paused on antispam: The Critical message is:Įxample, work queue paused on antivirus: The Critical message is: On certain occasions, the update files may be larger than usual, and it takes a bit longer to process and updated - thus causing an alert to be generated. When anti-spam and anti-virus are in the process of updating their respective rules and services, the process will pause the processing of messages in the work queue until completely downloaded and updated. What does the alert "work queue paused, XX msgs, antispam" or "work queue paused, XX msgs, antivirus" mean? This document describes the meaning of critical alert notification for work queue paused events related to the anti-spam or anti-virus processes, how to attempt to correct these events, and post-event notifications related to the Cisco Email Security Appliance (ESA).
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